RETURN POLICY
RETURNS AND REFUN
Grandiflora Genetics offers a 100% refund on all orders prior to shipping.
Grandiflora Genetics does not offer refunds on any orders for any reasons at all after they have shipped. Only in the even that a product has been damaged or is faulty will
Grandiflora Genetics consider offering a replacement order at their sole discretion.
Grandiflora Genetics does not offer returns for any reason at all.
Grandiflora Genetics takes a photograph of every order before they are shipped, therefore if you receive the incorrect product(s) or the seeds are damaged, Cookies Seed Bank will offer a replacement at
Grandiflora Genetic’s sole discretion and will only consider a replacement after a customer provides sufficient photographic evidence. In the event that
Grandiflora Genetics confirms that
Grandiflora Genetics has made a mistake, then
Grandiflora Genetics will re-ship a replacement product(s) free of charge.
UNDER NO CIRCUMSTANCES SHOULD YOU SEND PACKAGES BACK TO US, PACKAGES WILL BE REFUSED AND RETURNED TO SENDER.
REFUND POLICY
SEEDS
Grandiflora Geneticsdoes not offer any returns for any reason at all, you may cancel your order for a full refund at any time before shipping.
A photo is taken of every order before shipment, if you receive a shipment and the wrong product is sent to you, please send us an email with a photo of the items in your shipment. Upon confirmation of the pre-shipping photo shows you were sent the wrong product, we will send you the correct product free of charge.
Please do not send any products back to us as the package will be refused and returned to sender.
MERCHANDISE
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
We do not refund orders for buyer’s remorse. We do not refund returns for products, face masks, or size exchanges.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Cookies Seed Bank reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.